Commentary: Jetblue's Return Flight Will Be a Long One
Long Island Business News › February 24, 2007
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Summary
One of the most interesting business developments locally in the last 10 years was the emergence of JetBlue Airlines. When other airlines were in deep distress and retrenching, JetBlue was a success story of both innovation and efficiency.
Good customer service seemed to be the guiding principle that controlled everything the airline did. And in the last few years, the airline expanded its routes and its reputation for serving the public well.See the full content of this document
Extract
Commentary: Jetblue's Return Flight Will Be a Long One
That's why JetBlue's catastrophic breakdown in customer service last week following the Valentine's Day ice storm was so surpris...
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